Customer must hold the POS equipment for at least 60 days from the date of installation in order to initiate a return. (Example: If the unit was installed on May 15th, the 60 days waiting period prior to initiating a return will be July 14th.) The return authorization request form must be submitted no later than maximum 30 days after the 60-day hold period. After 90 days from date of installation, no returns will be accepted.Preceding return of equipment, return authorization form must be submitted and approved. Once the return is approved, customer will ship the unit back to NRS at their own expense.Upon return of equipment, in good condition and inspected to be free of cracks and damages, refund (less $250 restocking fee) will be issued by credit card or check, based upon the original method of payment. If the equipment is returned damaged (beyond normal wear and tear of short term use), NRS reserves the right to deny refund or issue partial refund.
TO REQUEST A RETURN, PLEASE CONTACT YOUR SALES AGENT.
Download Return Form
*All tobacco sales scan data programs are operated and maintained by tobacco manufacturers. Eligibility for the programs and all terms are determined by each manufacturer. For terms, contact the tobacco manufacturers. NRS provides a seamless data reporting service that helps retailers take advantage of tobacco sales programs. Programs may not be available in all states. Monthly fees based on number of plans and whether merchant bundles with NRS Pay processing services. Tax not included. NRS is not responsible for promotional payments and not liable for errors and omissions. By participating in the program, retailer assumes all responsibility for setup of promotions in accordance with manufacturer guidelines. NRS Pay is a service of National Retail Solutions, Inc. Contract required. National Retail Solutions, Inc. is a registered MSP/ISO of Elavon, Inc., Georgia, a wholly owned subsidiary of U.S. Bancorp, Minneapolis, MN. National Retail Solutions, Inc. is a registered ISO of Wells Fargo Bank, N.A., Concord, CA.
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